Solutions Engineering Manager

Summary

Join BigID, a leading data security and privacy tech startup, as a Solution Engineering team leader for the West region. You will manage and mentor a team of 5-10 Sales Engineers, focusing on team growth and success. This role requires 5+ years of management experience and 10+ years in sales engineering or a related field, with expertise in data privacy, security, or governance. You will be responsible for hiring, training, and coaching your team, gathering customer insights, and improving products. BigID offers a remote-first work environment with competitive benefits, including flexible PTO, equity participation, comprehensive health insurance, and learning and development opportunities.

Requirements

• 5+ years of management experience
• 10+ years industry experience in sales engineering or related experience
• Relevant experience in one or more of the disciplines of data privacy, data security, or data governance
• Prior experience in selling software to Fortune 500
• Ability to work independently in a fast paced environment
• Positive attitude, customer focus, and strong sense of ownership over customer results
• Excellent customer-facing communication and organization skills
• Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders and technology practitioners
• Passion for demonstrating solutions and ability to provide technical input during the sales process

Responsibilities

• Manage and mentor a team of 5-10 Sales Engineers
• Hire and retain the best talent from across the industry
• Recognize and reward leadership, promoting team members along the defined career path
• Gather insights from customers, determine product gaps and work closely with PM/R&D to improve our products
• Stay up to date with current and future market trends, competition and regulatory developments
• Collect and share knowledge within the team
• Determine training needs for overall team and individuals
• Coach other team members where possible
• Report on group activities and trends
• Continuously review and improve our POC process with the goal of reducing our time to close and overall success
• Generate and / or review post POC summary reports. Share findings and take action where needed
• Continuously review and improve Demo flows / messaging
• Expand quality and quantity of all pre sales collateral
• Update demo env to showcase new product functionality, verticals and unique customer use cases
• Maintain content of RFP answer libraries to reduce response times
• Contribute to building Brand awareness
• Coordinate our customer engagements closely with sales, support, services
• Identify all potential areas of improvement (approach, process, execution) within presales
• Review need for special tools or scripts that can make our life easier during POC's

Preferred Qualifications

• Some prior experience with one or more of the following: RDBMS systems, no-SQL data-stores (MongoDB, Cassandra, DynamoDB), Hadoop technologies (such HDFS, Hive, HBase), cloud technologies (AWS EMR, S3, DynamoDB, Redshift, Azure file and blob storage, etc.)
• Prior experience with Identity and Access Management or Data Loss Prevention tools is a plus
• Experience with Linux or container frameworks (such as Docker) is a strong plus

Benefits

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave