Solutions Engineer

Summary

Join BitGo, a leading infrastructure provider of digital asset solutions, and lead technical and product aspects for pre- and post-sales activities. You will manage client relationships, collaborate with internal teams, and serve as a client advocate. This role requires 5-10+ years of experience in an enterprise client-facing technical role, a demonstrated understanding of technical subjects, and experience with blockchain technology and financial services. Professional proficiency in English and Japanese is essential. BitGo offers a competitive salary, a great work environment, and the opportunity to be part of a team transforming the financial markets.

Requirements

• 5-10+ years in an enterprise client facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar
• Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc
• Previous experience in pre-sales and/or post-sales capacity
• Strong experience with leading and managing client engagements and projects
• RFx/ DDQ experience - working with other SMEs to formulate relevant responses
• Extremely high professionalism - client and colleagues love working with you
• Clear and effective verbal and written communication and comprehension
• Ability to self-manage and use best professional judgment as needed
• Experience in blockchain technology, cryptocurrencies and financial services and products
• Professional proficiency in English and Japanese
• Bachelor’s degree in CS or related STEM field, or equivalent years of professional experience

Responsibilities

• Lead and drive technical and product aspects for pre and post sales activities such as product education, solution architecture, implementation, onboarding, and software delivery
• Continuous client relationship management that includes understanding client’s business requirements, expectations and providing joint technical support with the Technical Support and Customer Success teams
• Collaboration and partnership with our Product Management and Engineering Teams contributing to development of new product features
• Serve as the client advocate, providing feedback to the internal team
• Provide clear understanding of client requirements for our Sales Team for and during their sales calls

Benefits

• Competitive salary
• Great colleagues and inspiring startup environment