Solutions Engineer

Summary

Join our growing global team as a Cloudflare Presales & Implementation Engineer! This remote position, with regular travel to the Middle East and France, requires fluency in French, English, and Arabic. You will be responsible for helping customers adopt and optimize Cloudflare solutions, ensuring seamless deployment, security, and performance. You will work closely with presales and technical implementation teams, assisting clients with various Cloudflare services. The role involves presales activities, solution design, implementation and deployment, troubleshooting and support, and customer engagement. You will act as the key technical point of contact for clients in France, guiding them through Cloudflare's capabilities and ensuring customer success.

Requirements

• Fluent in French, English, and Arabic
• Strong understanding of network security, internet infrastructure, and web performance
• Hands-on experience with Cloudflare’s services or similar technologies
• Knowledge of DNS, HTTP/HTTPS, SSL/TLS, WAF, DDoS protection, CDN, Zero Trust (ZTNA, Access, Gateway), and Network Services (Magic WAN, Magic Transit, etc.)
• Ability to explain technical concepts to both technical and non-technical audiences
• Experience in presales, implementation, or technical support roles
• Curious, service-oriented, and patient with clients
• Strong troubleshooting and debugging skills

Responsibilities

• Engage with clients to understand their current setup, challenges, and requirements
• Introduce Cloudflare’s platform and its role in enhancing security, performance, and reliability
• Conduct technical discovery to assess feasibility and define success criteria
• Review and scope engagements, propose Cloudflare solutions, and present demos
• Lead Cloudflare configuration and onboarding, including DNS, WAF, SSL/TLS, caching, and security policies
• Deploy and configure Zero Trust solutions (ZTNA, Access, Gateway) and Network Services (Magic WAN, Magic Transit, etc.) based on client needs
• Define and execute implementation steps, ensuring best practices and alignment with client requirements
• Provide technical training to customers on Cloudflare features and usage
• As the key technical point of contact, you will handle first-level troubleshooting with clients before escalating if needed
• Work closely with the support team, ensuring smooth case handling and resolution
• Diagnose and debug network, security, and performance-related issues
• Assist with log analysis and help customers fine-tune security and performance settings
• Work with Cloudflare’s internal engineering teams for escalations and complex cases
• Document troubleshooting steps and contribute to knowledge base articles
• Deliver solutions to customers and ensure proper follow-up
• Act as the trusted technical advisor for customers during and after deployment
• Address client questions, concerns, and change requests
• Ensure smooth handover from presales to implementation and ongoing support
• Track and monitor support cases for timely resolution

Preferred Qualifications

Basic scripting skills (Python, Bash, JavaScript)

Benefits

• Work remotely with travel to France and the Middle East
• Join a growing global team with support from UAE, France, and the Philippines
• Work on cutting-edge web security & performance solutions
• Engage with enterprise customers and make a real impact