Solutions Engineer

Summary

Join Butter Payments as a Solutions Engineer and provide technical and product consultation to customers throughout the sales cycle, focusing on discovery and solution design. Support implementation and existing customers, acting as a trusted technology advisor to understand merchants’ payment infrastructure and design seamless integrations. Collaborate with Sales and Customer Success, Product, and Engineering teams. Lead pre-sales conversations, guide customers through integration design and architecture, and design and implement integrations between merchants’ systems. Contribute to post-sales success and work cross-functionally to define customer relationships and product strategy. This role requires strong technical expertise and excellent communication skills.

Requirements

• 3+ years in solutions or sales engineering, implementation management, technical support, software engineering or similar roles
• Proven experience supporting pre-sales efforts, including discovery, technical presentations, proof-of-concept design, and solution scoping
• Experience with programming languages, implementing APIs, and knowledge of system architecture and design
• Experience with payment systems, including design and implementation of integrations to payment gateways and processors
• Experience leading projects with external customers or partners
• Comfortable engaging both technical and non-technical stakeholders, from engineers to executives
• Experience working cross-functionally at multiple levels of the organization to create processes, solve problems, and develop strategies
• Strategic thinking around revenue, marketing, and customer success by using data-driven insights to create plans of action
• Exceptional communications skills: writing, presenting, pitching
• Ability to proactively solicit, listen, and welcome constructive feedback, and adjust quickly
• Able to learn new concepts quickly, and think through complex problems with creativity and pragmatism

Responsibilities

• Work closely with Sales as a technical resource during merchant engagements, from initial sales calls to implementation planning
• Manage merchant implementations, from technical scoping, to integration and system design, development, testing, and launch
• Become an expert in Butter’s suite of payment optimization products, and communicate the value to customers
• Research and design integrations into new payment service providers and subscription management systems
• Partner with Sales to qualify opportunities from a technical perspective and shape deal strategy
• Partner with Product Engineering to build new products and functionality that solve our merchants’ problems
• Identify opportunities to streamline pre-sales processes and improve prospect experience through tools, automation, or documentation