Remote Solutions Engineer

Summary

The job is for a Solutions Engineer at Embrace, a mobile observability technology company. The role involves improving the current product, communicating with customers and teams, owning the technical integration process, identifying technical issues, suggesting improvements for the product, and ensuring efficient bug reporting. The ideal candidate has 3+ years of experience in a Mobile Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company, is comfortable discussing code, has excellent communication skills, and is passionate about helping people.

Requirements

• 3+ years experience in a Mobile Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
• Experience with mobile development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools
• Working knowledge of Linux and/or Mac OS X command line
• Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
• Excellent communication skills and comfortability writing and speaking with people to help them solve their issues
• High competency and low ego, you have a passion for helping people both inside and outside of your company
• Diploma in Computer Science, Mathematics or related discipline preferred

Responsibilities

• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
• Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand
• Work in both a pre-sales and post-sales capacity, owning the technical integration process for both prospects and customers
• Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
• Directly impact product direction by suggesting improvements for customers day to day
• Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
• Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Preferred Qualifications

A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution

Benefits

• On target earnings (OTE) for this role are $130,000-$160,000
• There is, in addition, equity offered in the form of options
• Health / vision / dental benefits
• Free PTO
• And the opportunity to learn and excel in a growth stage tech organization