Solutions Engineer

Summary

Join Fingerprint as a Solutions Engineer - EMEA and play a key role in driving technical sales and achieving growth targets within the European market. You will support customers and sales executives, acting as a trusted advisor. Your expertise will be crucial in presenting Fingerprint's features and demonstrating their value through demos and POC integrations. You will collaborate with various teams, respond to RFPs/RFQs/RFIs, and present at conferences. This role requires strong technical and communication skills, along with a customer-focused mindset and problem-solving abilities. Fingerprint is a globally dispersed, 100% remote company with a strong open-source focus.

Requirements

• 2 years of relevant experience in a similar role
• Innate ability to identify customer pain points and provide solutions within the Fingerprint framework
• Excellent presentation skills, including the ability to effectively demonstrate technical solutions
• Customer-focused mindset with a commitment to delivering excellent service
• Ability to thrive in a dynamic and rapidly evolving industry
• Strong verbal and written communication skills
• Proven experience in translating customer requirements to internal stakeholders
• Team player with a collaborative approach
• Entrepreneurial spirit and a drive to succeed

Responsibilities

• Attend customer discovery, requirements gathering, and technical calls to understand customer pain points
• Translate customer pain points into solutions using Fingerprint, demonstrating how our technology can address their needs
• Lead Proof-of-Concept (POC) integrations with customers' tech stacks to showcase the value and efficacy of our solutions
• Build trust with various customer teams and act as a trusted advisor to both customers and sales executives
• Collaborate cross-functionally to streamline and improve the sales process, working closely with account executives
• Respond to Requests for Proposals (RFPs), Requests for Quotes (RFQs), and Requests for Information (RFIs)
• Attend and present at conferences to represent Fingerprint and promote our solutions
• Demonstrate problem-solving skills while addressing customer issues and ensuring customer satisfaction
• Act as a liaison between the sales and marketing teams, providing valuable insights for effective collaboration
• Develop demos that showcase how customers can utilize Fingerprint to enhance their businesses

Preferred Qualifications

• Previous pre-sales experience is highly desired
• Outside-the-box thinking, self-starter with strong problem-solving skills