Solutions Engineer

Summary

Join Glean as a Solution Engineer in Japan and become a trusted technical advisor for the sales team, partners, and customers. You will work on exciting projects with forward-thinking organizations, guiding their Generative AI journeys. The role involves demonstrating the Glean platform, educating customers on its architecture, executing pilot programs, training customers and partners, and presenting at company events. You will collaborate with account executives and liaise with product managers and engineers. Success in this role requires a curious mind, engaging presentation skills, and the ability to efficiently manage time and resources. Glean values innovation and a proactive approach to problem-solving.

Requirements

• You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience)
• At least 4+ years experience in enterprise software pre-sales and have used value-based discovery frameworks
• You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges
• You are able to explain complex technical concepts in layman’s terms to help educate and train our customers, prospects, and partners
• You are comfortable presenting, both virtually and in-person
• Thrive in a customer-focused, tight-nit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must
• A proactive and positive attitude to lead, learn, troubleshoot and take ownership of both small tasks and large features. We’re looking for SEs that take initiative, not ones that wait around to be assigned work
• Strong understanding and experience administering (or integrating with) popular SaaS tools such as Microsoft 365, Google Workspace, Slack, Asana (and more!)
• Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure
• Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC
• Familiarity with APIs including sending and receiving data from API endpoints, and how to troubleshoot issues
• Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies

Responsibilities

• Perform interactive demonstrations of the Glean platform to prospective customers
• Educate the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the “how” of how our solution works in the context of the customer landscape
• Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated
• Educate and train our customers and partners on our product to ensure that they are set up for success
• Presenting at company sponsored events such as Google Cloud Next and AWS re:invent
• Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap

Preferred Qualifications

• Knowledge of one or more programming languages (e.g. Python, Java, Go)
• Examples of something you have developed, created, or written about
• Do you have a profile on GitHub or a blog where you occasionally write? Show us!
• Do you have a project that you have worked on at another company (that you can talk about) that you’re proud of? Tell us about it!
• Knowledge of how a search engine like Google works (the core concepts of crawling, indexing, etc)
• Knowledge of Retrieval Augmented Generation (RAG) as it pertains to LLMs and Generative AI