Solutions Engineer

Summary

Join H1's Product Team as a Solutions Engineer and play a crucial role in implementing technical products, shaping product development, and driving revenue growth. Collaborate with clients, customer success, product, and engineering teams to ensure seamless product integration and address integration challenges. You will work directly with clients, gather requirements, and develop tailored solutions. This role requires strong communication and problem-solving skills, experience with data solutions, and the ability to explain complex technical concepts clearly. H1 offers a competitive salary, stock options, and a comprehensive benefits package.

Requirements

• 3+ years of experience in client-facing roles, such as solutions management, sales engineering, or similar within an Enterprise SaaS environment
• Strong knowledge of SQL and experience with data analysis or querying large datasets
• Experience collaborating with product teams to inform the development of new features and enhancements

Responsibilities

• Work alongside the Customer Success team to support client implementations, ensuring a smooth transition and effective implementation of H1’s products
• Engage directly with clients to identify challenges, gather requirements, and develop tailored solutions that address their needs
• Troubleshoot technical issues, proactively identifying roadblocks and providing creative solutions to ensure success
• Act as the voice of the customer by sharing insights with product teams to improve features and address industry needs
• Identify product gaps and collaborate with engineering and product teams to enhance H1’s offerings
• Prototype and test new features, iterating quickly based on customer feedback
• Educate internal teams on customer challenges, use cases, and industry trends to inform product roadmaps
• Partner with sales and marketing teams to communicate H1’s value through compelling demos, presentations, and proof-of-concepts
• Contribute to strategic initiatives that drive revenue growth by developing messaging and supporting marketing efforts
• Optimize workflows to improve internal collaboration and enhance the customer experience
• Develop scalable processes and tools to support implementations and long-term customer success
• Maintain internal documentation and knowledge-sharing practices to support cross-functional teams

Preferred Qualifications

• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Exceptional communication skills, enabling you to explain complex ideas to both technical and non-technical stakeholders
• A data-driven approach to identifying gaps, proposing solutions, and informing product enhancements
• You have experience working with data at scale and understand the complexity of deploying an API product
• You have experience collaborating with engineering teams and can troubleshoot to get the bottom of open ended technical problems independently
• You care deeply about making sure products just work in the real world and result in better outcomes for end-users
• You understand how technical decisions impact both our customers and their users downstream
• Strong organizational skills, allowing you to effectively manage multiple projects and shifting priorities
• Flexibility and adaptability, excelling in fast-paced and evolving environments
• Industry knowledge in healthcare or life sciences data, which enhances your ability to understand client challenges and contribute meaningfully to solutions

Benefits

• Full suite of health insurance options, in addition to generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe