Solutions Engineer

Summary

Join HashiCorp's Solutions Engineering team as a trusted technical advisor, partnering with sales executives to support the entire customer journey. You will act as a technical expert, guiding customers through value realization, designing solutions, and demonstrating business value. Responsibilities include contributing to customer success, driving expansion and adoption, and collaborating with cross-functional teams. You will provide authoritative guidance on DevOps concepts and maintain deep understanding of HashiCorp's portfolio. This role requires 4+ years of experience in technical pre-sales or sales engineering, proficiency in DevOps and cloud technologies, and excellent communication skills. Domestic and occasional international travel is required.

Requirements

• Experience: 4+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well
• Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
• Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences
• Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions
• Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success
• Travel: Ability to travel as needed, with domestic and occasional international travel required

Responsibilities

• Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle
• Exhibit Strong Communication Skills: You will influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills
• Understand the Customer’s Journey: You will guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth
• Prove Business Value: You will demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes
• Contribute to Customer Success: You will regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions
• Drive Expansion and Adoption: You will seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions
• Partner with Cross-Functional Teams: You will collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey
• Provide Authoritative Guidance: You will offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
• Maintain Technology Expertise: You will establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape

Preferred Qualifications

• Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio
• Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus
• Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience