Solutions Engineer

Summary

Join Infinx, a rapidly growing technology company, as a Solution Engineer. Leveraging your expertise in RCM technology and healthcare workflows, you will deliver product demonstrations, answer technical questions, and conduct customer training. This role involves direct customer engagement and technical enablement to maximize the value of Infinx solutions. Occasional travel (10-20%) is required for onsite training and demonstrations. You will collaborate with sales and customer success teams to support new business and expansion efforts. This position requires a strong understanding of healthcare RCM and proven experience in sales engineering or solution consulting within a SaaS organization.

Requirements

• 3+ years of experience in healthcare RCM, patient access, or related technology solutions
• 5+ years of sales engineering or solution consulting experience in a SaaS organization
• Bachelor's degree in CS, Business or a related field
• Strong understanding of prior authorization, eligibility & benefits verification, claims management, and denials prevention
• Excellent written and verbal communication skills
• Highly motivated, driven and self-starting individual
• Ability to work in a fast paced, team environment
• Clear examples of partnering with AEs to run technical deal cycles with Enterprise customers
• A consultative approach with solving your customer’s business challenges and having a track record of successfully overcoming technical and security objections
• Experience delivering customer training, product demos, or technical presentations in a SaaS or tech-enabled services environment
• Ability to explain complex technical concepts in a clear, customer-friendly manner
• Hands-on experience with demo environment management and technical troubleshooting
• Strong active listening and problem-solving skills to collect customer feedback and provide actionable insights

Responsibilities

• Deliver live and recorded product demonstrations, ensuring clear and engaging presentations of Infinx solutions
• Answer detailed technical and workflow-related questions from prospects, customers, and internal teams
• Manage and maintain demo environments, ensuring smooth and effective demonstrations
• Stay up to date on product updates, integrations, and automation enhancements to accurately showcase capabilities
• Conduct customer onboarding and product training sessions, ensuring effective adoption of Infinx solutions
• Develop and refine video-based training materials to support customer education, product marketing, and internal teams
• Assist customer success teams in driving product utilization and feature adoption within existing accounts
• Serve as an internal technical expert on Infinx’s AI-driven automation solutions for end-to-end revenue cycle management
• Stay informed on healthcare RCM industry trends, challenges, and payer requirements to align product capabilities with customer and market needs
• Gather and relay customer feedback to product teams to help drive product enhancements and resolve bugs
• Work closely with sales and CS teams to support new business and expansion efforts
• Work with product marketing in the development of technical enablement materials, such as demo scripts, datasheets, and user guides
• Work with product marketing as a liaison between customers and product teams, ensuring customer needs are communicated effectively for ongoing product improvements

Preferred Qualifications

• Familiarity with EHR infrastructure, APIs, healthcare integrations (HL7, FHIR), and AI-driven automation is a plus
• Experience in acute care a plus

Benefits

Flexible work hours when possible