Solutions Engineer

Summary

Join Instabase, a global company focused on democratizing AI innovation, as a Solution Engineer. You will be part of the Professional Services Organization, working with large enterprises to develop custom solutions using the Instabase AIHub platform. This role involves collaborating with customers to understand their needs, designing and building solutions using prompt engineering and Python scripting, integrating with APIs and databases, and providing technical support and training. You will also contribute to the development of new solutions and stay up-to-date on the latest technologies.

Requirements

• Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts
• Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers
• Experience in Python scripting
• Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB
• Experience in working on the Instabase platform or similar automation platforms
• Excellent problem-solving skills and ability to troubleshoot technical issues
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
• Ability to work in a fast-paced environment and manage multiple projects simultaneously
• Strong attention to detail and ability to deliver high-quality work

Responsibilities

• Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions
• Deliver an exceptional post-sales customer experience
• Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting
• Work with APIs and databases to integrate with other systems and technologies
• Develop and implement production-grade solution within the customer’s environment
• Assist in troubleshooting and resolving technical issues that may arise during the implementation process
• Provide technical training and support to customers and team members
• Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases
• Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles
• Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience