Solutions Engineer

Summary

Join Omada Health's Solutions Engineering team as a technical integration facilitator between Omada and its customers and partners. Collaborate with customer-facing and engineering teams on product prioritization and strategy to improve Omada's systems. Guide customers through Omada's internal systems, problem-solve challenges, and work with business partners to build integration strategies. Educate internal teams on Omada's business systems, determine integration requirements, advise on meeting internal and external requirements, and develop scalable solutions with product and engineering teams. The role requires strong communication, problem-solving, and collaboration skills, along with experience in managing complex projects and technical implementations. Omada offers a competitive salary, generous bonus, equity grants, remote work, flexible vacation, generous parental leave, and comprehensive health benefits.

Requirements

• Over 5 years of experience managing complex projects and technical implementations
• More than 3 years in a client-facing role
• Proven experience interfacing with engineering and product teams
• Ability to engage with all levels of an organization, including executive, technical, marketing, and product teams
• Strong communication and presentation skills, capable of explaining technical concepts to non-technical audiences
• Familiarity with technical implementations and how they align with business objectives
• Proactive attitude towards risk management and escalation
• Exceptional problem-solving and analytical capabilities
• Ability to work both independently and collaboratively within a team
• Capacity to develop an in-depth understanding of end-to-end systems and data flows
• Hands-on experience in designing and implementing technical solutions
• Ability to balance day-to-day tasks with long-term priorities
• Passion for process improvement and documentation
• Foundational knowledge of SQL
• Proficiency in Google Docs, PowerPoint, Excel, and CSV files

Responsibilities

• Work closely with commercial teams to understand customer requirements and advise internal teams on best ways to meet operational goals given system capabilities
• Participate in customer meetings to present and discuss the technical aspects of proposed solutions
• Develop solutions that align with customer needs, taking into account their timeframes and budgets
• Explain complex technical issues to non-technical stakeholders in an accessible and understandable manner
• Collaborate with engineering, product management, and commercial teams to ensure proposed solutions meet customer requirements and timelines
• Adapt product and service offerings to create integrated solutions for clients
• Serve as the technical point of contact internally and externally throughout an implementation and be accountable for the technical success of a new implementation
• Train and educate cross-functional teams on Omada’s business systems

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions