Remote Solutions Engineer

Summary

Onehouse is a mission-driven company focused on delivering an interoperable data lakehouse through a cloud-native managed service. The company is expanding and seeking a solutions support engineer to join their team. In this role, the employee will collaborate with open source developers and Onehouse customers to triage and resolve technical issues, develop solutions, contribute to product development, and analyze customer pain points to influence the product roadmap. To be successful in this role, candidates must have experience working directly with customers on technical engagements, a strong communication skills, and hands-on technical experience building, operating, and troubleshooting data engineering pipelines.

Requirements

• 1+ years of experience working directly with customers on technical engagements
• 1+ years of experience with major cloud providers like AWS, GCP or Azure
• Strong verbal and writing communication skills with a track record of simplifying technical explanations
• Hand-on technical experience building, operating, and troubleshooting data engineering pipelines
• Working knowledge of a few modern data tools and frameworks like Apache Spark, Kafka, Flink, Presto/Trino, Hive, DBT, Airflow, Parquet, Avro, ORC

Responsibilities

• Collaborate with and support both open source developers and Onehouse customers by triaging/troubleshooting technical issues to resolution
• Develop solutions and contribute to open source and core product development by building run-books, processes, and procedures to scale support programs
• Analyze trends of customer pain and directly partner with Product Management and Engineering teams to influence the roadmap for the product

Benefits

• Equity Compensation; our success is your success with eligible participation in our company equity plan
• Health & Well-being; we'll invest in your physical and mental well-being by reimbursing up to 20,000 INR for your monthly insurance premium
• Financial Future; we'll invest in your financial well-being by making this role eligible for the provident fund of which Onehouse will contribute up to 1800 INR/month
• Location; we are a remote-friendly company (internationally distributed across N. America + India), though some roles will be subject to in-person requirements in alignment with the needs of the business
• Generous Time Off; unlimited PTO (mandatory 1 week/year minimum), uncapped sick days and 17 paid company holidays
• Food & Meal Allowance; weekly lunch stipend, in-office snacks/drinks
• Equipment; we'll provide you with the equipment you need to be successful and a one-time $500 (USD) stipend for your initial office/desk setup
• Child Bonding!; 26 weeks off for birthing and 12 weeks for surrogate and adoptive parents - fully paid so you can focus your energy on your newest addition