Solutions Engineer

Summary

Join Paddle, a Merchant of Record for digital product companies, as a Solutions Engineer to contribute to ambitious growth plans. You will be part of a team expanding Paddle’s footprint in the UK, providing technical consulting and project management to leading software vendors. As an expert, you will enable these vendors to build exceptional customer experiences using Paddle, overcoming technical challenges. You will work collaboratively with Sales, Success, and Product teams, providing support to UK and EMEA accounts. This role involves becoming an expert on the Paddle product suite, communicating with C-suite and developers, writing integration plans, supporting Account Executives, working with Customer Success Managers, contributing to product development, and creating documentation.

Requirements

• You have excellent web technologies experience including HTML, CSS and JavaScript and an understanding of how the technologies work together
• You have experience using and integrating APIs
• You have strong interpersonal and customer management skills that you developed in a customer-facing role
• You have the ability to discuss technical concepts with both technical and non-technical audiences
• You understand the online payments infrastructure, ideally with experience within this world

Responsibilities

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
• Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
• Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
• Support and empower Account Executives on customer calls to help win new business
• Work with Customer Success Managers to help our customers onboard and launch smoothly
• Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
• Contribute to public and internal documentation
• Be a role model within the team for new & junior members to learn from

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Unlimited holidays
• Enhanced parental leave
• Annual learning fund
• Regular internal and external training