Solutions Engineer

Summary

Join poolside, a remote-first AI company, as a Solutions Engineer and become a key member of the Revenue organization. You will work closely with customers and internal teams to drive technical solutions and value. This role requires strong technical expertise, excellent communication skills, and the ability to translate complex requirements into actionable insights. As an early member, you'll significantly impact product direction and go-to-market strategy. The position offers diverse growth opportunities and aligns with poolside's growth trajectory. The company values determination, dedication, and execution. Regular travel is required.

Requirements

• Strong empathy and ability to understand diverse customer perspectives
• Excellence in remote collaboration, with a commitment to transparency and accountability
• Proven experience in customer-facing roles, particularly in technical pre-sales
• Computer Science degree and/or substantial engineering experience
• Demonstrated ability to execute complex projects with multiple stakeholders and changing variables

Responsibilities

• Own technical conversations and solution architecture in customer engagements, establishing yourself as a trusted technical advisor
• Bridge customer needs with product capabilities, translating complex requirements into actionable insights for our product team
• Research and communicate market and industry trends to inform product strategy and roadmap decisions
• Empower colleagues across the organization by sharing technical knowledge and best practices, elevating the overall technical expertise of the team
• Design and execute sophisticated proof-of-value projects that demonstrate clear business impact for customers
• Represent poolside as a thought leader at industry conferences and technical events
• Engage with customers through on-site visits to ensure successful solution delivery and implementation (regular travel required)

Preferred Qualifications

• Engineering or pre-sales background in AI/ML
• Deep understanding of AI fundamentals, from neural networks to large language models
• Hands-on experience with generative AI coding platforms, including direct usage and API integration
• Comprehensive knowledge of the generative AI landscape, particularly in software engineering - including current capabilities, limitations, and emerging trends
• Strong grasp of both developer needs and enterprise requirements for AI-powered software engineering solutions
• Knowledge of soufflés - extra points for baking expertise
• The persistence to write poolside with a lower case p, despite autocorrect's best efforts
• A fondness for company retreats, whether they're mountainside or beachside

Benefits

• Fully remote work & flexible hours
• 37 days/year of vacation & holidays
• Health insurance allowance for you and dependents
• Company-provided equipment
• Wellbeing, always-be-learning and home office allowances
• Frequent team get togethers
• Great diverse & inclusive people-first culture