Solutions Engineer

Summary

Join Protex AI, a VC-backed technology company, as a technical support specialist. You will develop and maintain strong relationships with stakeholders, collaborate across teams to resolve problems, and support client-facing teams. Responsibilities include debugging and resolving technical issues, monitoring systems, troubleshooting integrations, and providing escalated support. You'll need at least two years of technical experience, excellent communication skills, and demonstrated expertise with AWS, Python, and Linux. A Bachelor's degree in a related field is preferred. The role requires willingness to travel. Protex AI is committed to creating an equitable workplace.

Requirements

• Minimum of 2 years of experience in a technical role, preferably in the AI or computer vision industry
• Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences
• Self-motivated and results-oriented, with a strong sense of ownership and accountability
• Willingness to travel as required for client meetings, conferences, and on-site visits
• Excellent stakeholder management and relationship management skills
• Demonstrated AWS experience
• Demonstrated expertise with Python coding language
• Demonstrated experience with technical tools, including AWS Console (or other cloud services tool)
• Git
• Demonstrated experience with Linux/Unix, including: Networking on Linux/Unix
• Command Line interface

Responsibilities

• Develop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers
• Collaborate across teams (Engineering, Product, Client Success) to ensure effective problem resolution
• Support client-facing teams with explanations of complex problems to non-technical stakeholders via calls, emails and documentation
• Debug and resolve camera-related and networking issues across client installations using Linux systems via AWS
• Monitor and investigate system issues using AWS CloudWatch analysing error codes and logs to identify root causes
• Troubleshoot integration issues between edge devices and cloud (database), ensuring uninterrupted system performance
• Provide escalated technical support for system installations and deployments
• Debug Python and JavaScript code as needed to resolve client-facing issues
• Contribute to the continuous improvement of processes, tools and systems, documenting technical solutions and for the purposes of knowledge base development

Preferred Qualifications

• Previous experience working in a startup environment
• Experience with deployment and integration of hardware-based technology solutions in real-world applications
• Bachelor's degree in Computer Science, Engineering, or a related technical field