Solutions Engineer

Summary

Join Secoda, a company that prioritizes ambitious, self-starting, and collaborative teammates, as a Solutions Engineer. Reporting to the Head of Customer, you will ensure customer success by providing technical expertise, guiding implementation, and offering tailored solutions. You will bridge the gap between clients' technical needs and Secoda's solutions. This role involves collaborating with customers, acting as a liaison between customers and internal teams, developing training materials, and staying current on industry trends. Secoda offers a competitive salary and equity, comprehensive benefits, and a positive work environment. This is a challenging and fulfilling opportunity to join a fast-growing startup.

Requirements

• At least 3+ years experience in a customer facing technical role
• Strong technical background, with hands-on experience in Python and SQL
• Demonstrated ability to understand customer needs and provide effective solutions
• Proven ability to analyze and solve complex technical problems, both independently and collaboratively
• A collaborative mindset with the ability to work effectively in a fast-paced, dynamic environment
• Takes initiative, assumes ownership of tasks, and consistently delivers high-quality results
• Outstanding presentation and communication skills, both verbal and written
• Proficiency in translating complex technical information into simple terms for non-technical stakeholders

Responsibilities

• Serve as a subject matter expert on Secoda's products and solutions, understanding the technical aspects of our platform to support our customers’ needs
• Good understanding of how to implement APIs
• Collaborate closely with customers to understand their business requirements, challenges, and objectives, offering catered solutions to meet their needs
• Help shape the product based on customer feedback and prioritize product quality improvement
• Guide customers through the implementation process, ensuring a seamless and efficient onboarding experience, and troubleshoot any technical issues that may arise
• Act as a liaison between customers and our product & engineering team, providing valuable insights and feedback to help enhance the functionality and user experience of our product
• Develop and deliver training sessions to educate customers on best practices, features, and functionality
• Create documentation to assist customers in utilizing Secoda's solutions effectively
• Work closely with cross-functional teams, including Sales, Engineering, and Customer
• Stay on top of industry trends, emerging technologies, and competitors to maintain a deep understanding of the modern data and AI landscape

Preferred Qualifications

• A good technical understanding of MDS and data discovery tools
• Experience selling / working with highly technical customers such as engineers, data professionals, CTOs, etc

Benefits

• Competitive salary and equity
• Medical, dental, and vision coverage from day 1
• $1000 Healthcare Spending Account
• $500 Taxable Spending Account
• Unlimited time off policy
• Mat and Pat leave top-up
• Learning & Development benefit ($1,000)
• Team activities and retreats to connect with your fellow teammates
• A challenging and fulfilling opportunity to join a fast-growing start-up