Solutions Engineer

Summary

Join Smartcat's Solutions Engineering team as a trusted advisor to our clients. You will be responsible for identifying areas of applicability for our Language AI platform, defining value through adoption, and showcasing business outcomes to leadership. Partnering with Customer Success Managers and Strategic Account Executives, you will grow enterprise-scale accounts. The role involves delivering technical demos, executing proofs of value, and providing technical expertise to support sales. You will collaborate with the Product team to meet customer requirements and inform product development. Travel to customers, tradeshows, and webinars will also be required.

Requirements

• Hold a BS/MS in an engineering or analytical discipline from an accredited university with > 5 years of relevant industry experience in analytical sales roles - Solutions Engineering, Sales Engineering, Value Engineering, Management Consulting or Sales
• Possess strong technical presales experience, ideally within an AI SaaS workflow environment with a background in enterprise sales and change management
• Have advanced technical skills, including the ability to understand and troubleshoot complex implementation problems and to design and execute custom solutions
• Demonstrate superb communication and presentation skills -- with demonstrated experience presenting CAT or Generative AI concepts to industry veterans, scientists, technical and business stakeholders through salient presentations. Be comfortable presenting in front of C-Level audiences
• Possess strong negotiation and influencing skills, with the ability to manage client expectations and to effectively persuade stakeholders
• Build and maintain strong client relationships, offering post-sale support, creating training materials, and troubleshooting issues to ensure long-term adoption and satisfaction
• Demonstrate an entrepreneurial spirit, a hunger for growth, drive for sales, intellectual curiosity, sharp problem-solving skills, and the humility to collaborate effectively
• Be able to travel up to 25% to support Sales

Responsibilities

• Become familiar with the product and its capabilities, as well as the technical challenges and requirements of our clients within the first three months
• Deliver complex technical demos to prospects interested in SmartCat’s technology
• Execute occasional proofs of Value (POVs), provide quotes within tight deadlines by implementing SmartCat’s platform using a ‘get it done’ attitude and overcome any technical hurdles while keeping an eye on what is most valuable to the customer
• Proactively engage target accounts and respective account teams with Value Engineering methodology
• Support sales by providing localization and technical expertise, qualifying opportunities, and showcasing how SmartCat’s technology solves customer pain points
• Collaborate with the Product team to meet the requirements from prospective customers
• Inform Product of market trends, customer requirements, and signals in a timely manner to inform product development
• Travel to high-profile customers, tradeshows and webinars and partner with Marketing to paint the vision of SmartCat to our prospects

Preferred Qualifications

• Have a background in localization, with a deep understanding of localization workflows and processes and knowledge of localization engineering, including experience with localization tools, formats, and best practices
• Have a background in consulting, change management and organizational transformation
• Possess basic programming skills (Python preferred) with experience or coursework in machine learning or statistics
• Have experience troubleshooting REST API integrations, JSON data handling and other ingestion issues in a diverse SaaS platform

Benefits

Fully remote team