Solutions Engineer

Summary

The job is for a Solutions Engineer in ThinkOn's Subscriber Managed Solutions team. The role involves network infrastructure support, maintenance, and design. The candidate should have relevant experience and specific certifications.

Requirements

• 3+ years professional experience as a network engineering or equivalent position
• 3+ years of professional experience with large enterprise and/or service provider level networks
• Extensive knowledge of layer 2 – 3 network technologies (QoS, Netflow, QinQ, 802.1x , ISIS, OPSF, BGP, VRRP, VRF, IRB, MSTP, STP, LACP)
• Juniper JNCIP-ENT/JNCIE-ENT or equivalent network certification (Juniper MX, EX, QFX hardware, Cisco CCNP/CCIE would also be considered)
• Firewall Security and Administration (Juniper SRX of PFSense platforms)
• Experience with HPE C7000 Chassis configuration (Virtual Connect Configuration) or Cisco FEX

Responsibilities

• Support, security, and maintenance of network infrastructure to maintain a multi-site cloud infrastructure
• Ensure the operational stability of the network
• Diagnose and troubleshoot complex network issues
• Provide Level 2-3+ support for any network or security issues, including escalations from the Service Desk team
• Participate with the team in change and incident management processes; provide root cause analysis for service distributions
• Investigate possible security breaches as part of the incident management team
• Maintain a comprehensive level of documentation that reflects the current network environment
• Perform installations, configurations, maintenance, and operations of any new or existing network infrastructure devices to support the cloud environment
• Work with multiple teams to identify and resolve bottlenecks or other network configuration issues
• Provide coverage and throughput planning for networks including the appropriate network architecture and structure
• Provide 24/7 on-call support for Priority 1 Critical Issues
• Provide guidance on other technologies and evaluate their impact on the network infrastructure

Preferred Qualifications

• Cisco ACI considered an asset
• CheckPoint and FortiGate considered an asset
• VMware ESXi platform knowledge considered an asset

Benefits

• A remote-first culture
• Competitive compensation package
• Flexible time-off for vacation; 5 personal days/year
• Comprehensive health and dental benefits*
• A $1,000* Wellness & Learning allowance*
• Eligible to join the ThinkOn Group Retirement Savings Plan*
• Referral Bonuses for successful hires*