Remote Solutions Engineer

Summary

Join our growing solutions engineering team as a Solutions Engineer (MSSP Space) to help MSSP partners deliver exceptional automation services and empower their clients to reduce manual tasks and improve operational efficiency.

Requirements

• 3-5 years of experience in a solutions engineering or technical role at a SaaS company, ideally with exposure to MSSP environments or cybersecurity services
• Strong technical background with experience in APIs and cloud technologies, with a passion for solving security operations challenges
• Proven track record of working with MSSPs or similar service delivery organizations
• Demonstrated experience creating and delivering impactful technical demos to technical and business audiences
• Strong communication and project management skills, with the ability to lead technical evaluations and complex proof-of-concepts
• Adaptable, startup mentality with the ability to work in a fast-paced, high-growth environment
• Willingness to travel up to 30%

Responsibilities

• Leverage your knowledge of MSSP business models to design automation workflows that address operational challenges in security operations and IT management
• Collaborate with MSSP partners and their customers to create compelling demos and proof-of-concepts showcasing Tines' capabilities
• Lead the technical conversation in sales processes, setting and managing expectations around deployment timelines, integrations, and ROI
• Build Tines Stories (automation workflows) tailored for MSSP use cases, demonstrating how Tines can quickly deliver value with minimal integration work
• Partner with MSSPs to ensure their pre-sales engineers are fully enabled to drive automation success using Tines. Deliver technical training and support
• Represent Tines in industry events, webinars, and conferences, showcasing the platform’s unique value to MSSP partners and their clients
• Work closely with Product, Marketing, and Engineering to influence Tines' roadmap based on MSSP market feedback
• Act as a technical advocate for MSSP partners, ensuring their feedback is integrated into future product updates