TrueML is hiring a
Solutions Engineer

Summary

The job is for a Client Servicing Solutions Engineer at TrueML, a financial software company that uses machine learning to engage customers digitally. The role involves integrating and supporting clients with specific needs, providing technical support of client integrations, and collaborating with other teams to resolve problems and improve processes.

Requirements

Bachelors in related field or equivalent experience - BS in Computer Science strongly preferred, 8+ years of relevant experience, Knows and follows industry best practices, Mastery of Python, Experience with  SQL, General knowledge of JS, Fluency with Low-Code or No-Code tools, Strong understanding of both SQL and NoSQL databases, Experience using 3rd party APIs, Demonstrates sophisticated problem-solving skills with automation and scripting, Must be able to work effectively with little direct supervision and in the face of ambiguity, shifting priorities, and multiple deadlines, General knowledge of business operations, objectives, strategies, processes and information flow

Responsibilities

Provide technical support of client integrations including: Design and implementation at onboarding, Leading ongoing system and process enhancements, Collaboration with Engineering and Client Services to resolve problems with existing integrations, Identification of areas in the integration stage of the Client Lifecycle where we could improve, Reviews integration solutions against acceptance criteria to ensure completeness and identify gaps, Develop solutions which solve for timely and consistent data delivery to clients, Support the design and process functions performed in Retool to maintain consistent delivery of client operational tasks, Support transition of client work from Allcode, Support ongoing client servicing activities which require an engineer including bulk updates, email appends, placement backfill, Partner with the Client Integrations Engineering team  and attend regular planning sessions to stay up to date on projects and provide input on their backlog, Reliably provides estimates for their own work, Seeks previously unaddressed opportunities to automate processes and provide self-service tools to other teams

Benefits

Everything you need to work remotely, Unlimited PTO, Medical/dental/vision insurance, 401k through Charles Schwab, Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. , Company-paid short-term and long-term disability plus basic life insurance. , Family-friendly maternity and paternity leave, Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!, PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide., Paid time off to do volunteer work in your community., Access to the Wellness Coach app for you and 5 family members