Solutions Engineer

Summary

Join Twilio's EMEA team as a Solutions Engineer, bridging technical expertise with executive relationship building. This role focuses on delivering technical wins and product fit for customers, building trust in Twilio's Customer Engagement Platform. You will lead technical pre-sales, propose architectures, demonstrate products, and provide solutions for complex communications challenges. The position requires collaboration with account executives, professional services, and partners throughout the sales cycle. Based remotely in the UK or Ireland, with approximately 35% travel anticipated, this role offers competitive pay and benefits.

Requirements

• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience
• Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:Backend (Java, C#, Node.js, Python or PHP)Web (JS, React)Experience with designing and consuming REST APIs

Responsibilities

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success
• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
• Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity
• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations

Preferred Qualifications

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform
• Experience with sales methodologies

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program