Solutions Engineer

Summary

Join Workstream, a mission-driven company building premium software for hourly businesses, as a Solutions Engineer in Professional Services. You will deliver 3rd party customer integrations and custom reports, working with various internal teams and clients. This role involves automating data transformation and delivery, guiding customers on API usage, and providing valuable customer feedback to improve the product. You'll need experience in solutions engineering, API work, and strong communication skills. Workstream offers a permanently remote position with a monthly stipend, annual bonus, flexible PTO, and opportunities for career growth.

Requirements

• Minimum of 1 year of solutions engineering, solutions architecture, professional services, or similar experience
• Experience working with platforms & APIs, including automated data transformation and delivery
• Track record of building strong cross-functional partnerships with Customer Success, Sales, Security, Product Management, and Engineering
• Must be proficient in SQL and Python (or Ruby)
• Ability to modify existing integrations, in code if necessary, and deploy customized solutions for clients. Ability to change/modify specific details for existing integrations in code if needed
• Strong communication skills (presentation, written, and verbal) and ability to communicate technical information to non-technical audiences
• Good problem-solving skills to resolve project-related issues (ex. timeline risk, scope creep, resource constraints, etc.) and escalations while navigating challenging situations in a professional manner
• Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
• Team player who exhibits professionalism while dedicated to meeting and exceeding expectations
• Self-starter with the ability to work independently
• Desire to enhance technical knowledge and skills
• Must be willing to work the night shift (following the US Time zone - Mountain or Pacific)

Responsibilities

• Aid in the discovery, scoping, fulfillment, and presentation of integrations and custom data projects for mid-market and enterprise clients
• Build consistent and repeatable integrations and bulk file submissions by automating queries, data transformation, and delivery
• Guide customers on using Workstream’s rest-based API and develop content to simplify the API, integration, and custom data processes
• Work cross-functionally to provide valuable customer feedback related to integrations and data needs to Product/Engineering
• Become a resident expert on Workstream data sets, products, and markets

Benefits

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni