Pre-Sales Solutions Engineer II

Summary

Join OpenSpace as a Solutions Engineer II and lead pre-sales and customer success efforts for our cloud-based software. You will guide potential customers through evaluations, onboard new clients, and ensure product adoption. This role requires building strong customer relationships, both in-person and remotely, and resolving technical issues. You will partner with Account Executives, manage complex deal cycles, and act as a technical expert in competitive situations. Responsibilities include developing implementation plans, monitoring account health, and collaborating with internal stakeholders. The ideal candidate possesses a strong technical background and excels in communication and problem-solving.

Requirements

• Bachelor's degree in Architecture, Construction Engineering, or a related field
• 6+ years of experience in a technical sales or customer success role
• Proven track record of successfully closing deals and managing customer relationships in a hybrid work setting
• In-depth understanding of cloud-based software solutions, particularly in the construction industry, encompassing both in-person and remote usage scenarios
• Strong grasp of construction industry terminology and processes
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Strong problem-solving and troubleshooting skills and effective project management skills
• Ability to build and maintain strong customer relationships, fostering meaningful connections with customers in both in-person and virtual interactions
• Ability to work independently and as part of a team, effectively collaborating with colleagues and clients

Responsibilities

• Know the product inside and out so you can guide potential customers through the evaluation process of OpenSpace clearly demonstrating how our solution meets their key business objectives and technical requirements, onboard new customers, understand customer use cases to help educate them on the capabilities and provide training with an eye on time-to-value
• Develop relationships with our customers both in-person and online, and take ownership of customer issues that arise in the pre-sale and post-sale process and follow problems through to resolution
• Partner with Account Executives to drive complex deal cycles across industries, solve diverse mission-critical business problems by driving the discovery process helping to uncover your customer’s current pains and align to their business objectives
• Build trust-based relationships with our customers which allow us to understand their goals, needs, and concerns and deliver long-term value
• Become the first line of defense for technical pre-sales activities, such as drafting initial RFP/RFI/RFQ responses, and prepare/deliver high impact presentations and demonstrations that tell OpenSpace’s differentiated story
• Drive pilot process through on-boarding, check-ins and close out
• Act as a liaison between internal stakeholders, sharing customer feedback and facilitating a smooth post-sales handoff
• Develop a technical understanding of the competitive landscape and OpenSpace’s differentiators. In tough competitive deals, be an expert that can be pulled in to discuss differentiators and help run pilots to box out competition for major prospective clients
• Collaborate with clients to understand their needs and create comprehensive implementation plans that align with their goals and timelines
• Lead and coordinate the execution of complex implementations, ensuring projects are delivered on time and within scope while meeting quality standards
• Monitor account health and performance metrics, proactively identifying opportunities for upselling or addressing potential issues

Benefits

#LI-Remote