Partner Engagement Manager

Summary

Join Onebrief, a revolutionary platform for military staff workflows, as a key member of the Global Operations team. You will be responsible for implementing Onebrief at new customers, leading exercise programs, providing customer support, and recommending product improvements. This remote role involves up to 50% travel and requires a Top Secret clearance with SCI eligibility. Success in this position demands a deep understanding of operational planning within multi-star military headquarters, strong technical skills, and the ability to navigate large government organizations. You will work closely with customers, building relationships and ensuring successful product adoption. The ideal candidate is a highly motivated and detail-oriented individual with a proven track record of success in similar roles.

Requirements

• Hold a current Top Secret clearance with eligibility for SCI
• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
• Advanced military education: Command and Staff, Advanced Military Studies
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

Responsibilities

• Implement Onebrief at new customers
• Lead our exercise program
• Use your observations of our users to recommend product improvements
• Provide face-to-face and remote customer support
• Develop an understanding of customer social dynamics in order to support renewals and future sales
• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

Preferred Qualifications

• Deep understanding of large military headquarters
• Pay attention to detail
• Ability to get things from large government organizations
• Work well with customers
• Intense about our mission
• Ambitious

Benefits

Remote with up to 50% travel