Remote Solutions Specialist

Summary

Join Onebrief as we build the future of military decisions! As a Customer Success Manager, you'll implement Onebrief at new customers, lead exercises, provide support, and drive renewals. You'll need experience in operational planning, technical skills, and a passion for creating value for real users.

Requirements

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
• Advanced military education: Command and Staff, Advanced Military Studies
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

Responsibilities

• Implement Onebrief at a new customer
• Lead our exercise program
• Use your observations of our users to recommend product improvements
• Provide face-to-face and remote customer support
• Develop an understanding of customer social dynamics in order to support renewals and future sales
• When responding to incidents, coordinate with the customer and our product engineering team

Benefits

Remote work