Wiz is hiring a
Solutions Support Engineer in Ireland

Summary

As a Solutions Support Engineer, you will be responsible for providing outstanding technical support experience, troubleshoot customer technical issues, create solutions that scale the support offering through automations, and coordinate with Customer Success Managers. You should have a Bachelor's degree in Computer Science or related field, 5+ years of hands-on, technical experience, and proficiency with command-line tools and Linux operating system environments.

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
• Familiar with security frameworks or tools

Responsibilities

• Provide outstanding technical support experience within the Wiz product
• Troubleshoot and solve customer technical issues
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automations
• Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
• Act as an advisor to the customer and handle complex, repeatable, or escalated cases
• Create technical articles or knowledge base for a better customer support experience

Preferred Qualifications

• Experience with DevOps technologies
• Familiar with REST API's or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases