Solutions Support Engineer

Summary

Join Wiz, a rapidly growing cloud security company, as a Solutions Support Engineer and be part of a global team providing exceptional technical support. You will troubleshoot customer technical issues, collaborate with teams, manage incidents, and design scalable support solutions using coding and scripting. This role requires fluency in Japanese, extensive technical experience, and cloud technology expertise. You will also participate in on-call support. The ideal candidate possesses strong problem-solving skills and a passion for technology. Wiz offers a dynamic work environment and values diverse perspectives.

Requirements

• Fluency in Japanese
• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• A minimum of 2+ years experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
• Familiar with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, natural curiosity, and love of technology

Responsibilities

• Responsible for technical customer support experience within the Wiz product
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
• Identify cases that require escalation (either technically or strategically)
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automations
• Participate in on-call rotation for after-hours, holiday, weekend support coverage

Preferred Qualifications

• Experience with DevOps technologies
• Familiar with REST API's or GraphQL
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
• Understanding of relational databases