Specialist I

Summary

Join Grow Therapy as a Specialist I, New Client Booking and play a pivotal role in expanding access to mental healthcare. You will handle inbound calls from prospective clients, assess their needs, and match them with suitable providers. Guide clients through the booking process, maintain accurate records, and proactively manage tasks to meet booking targets. Collaborate with the team to improve workflows and contribute to a seamless client experience. This role offers flexibility, autonomy, and the chance to make a real difference. The position offers a competitive salary and monthly commission, along with comprehensive benefits.

Requirements

• You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
• You’re comfortable overcoming objections and helping clients find alternative solutions
• You love problem solving; you’re naturally curious, especially about technology
• You are successful working independently and remotely, and adapt well to changing priorities and customer needs
• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth

Responsibilities

• Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals
• Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments
• Maintain detailed and accurate records of client interactions and booking outcomes in Intercom and Zoom to support seamless communication and data tracking
• Proactively manage daily tasks to meet or exceed individual booking and conversion targets, optimizing call strategies based on real-time results
• Collaborate with the New Client Bookings team to share insights, refine workflows, and support continuous improvement in the client booking experience

Preferred Qualifications

Bonus points if you have a track record of at least one year of successful customer-facing professional experience

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities