ReSource Pro is hiring a
Sr. Operations Consultant

Summary

The job is for a Senior Operations Consultant - Transformation Services at ReSource Pro. The role involves leading client engagements, maximizing efficiency, building trusted partnerships, mentoring junior team members, and nurturing client relationships. The position requires a Bachelor's Degree in Business, Finance, Risk Management or related area, Lean Six Sigma Black belt or equivalent experience, PMP certification or 3+ years of business program management, specific insurance operations experience, consulting lifecycle experience, and Lean process improvement or operations management experience. The preferred requirements include CISR, AINS, ARM, CIC, Licensed Agent, Agile Certified or Certified Insurance Operations Professional certifications. Benefits include 100% paid employee health insurance on Day 1, eligible medical, dental, and vision benefits on Day 1, a generous PTO plan with paid holidays + floating holidays, an innovation-focused work environment that promotes collaboration, and the opportunity to contribute to a growing global organization.

Requirements

• Bachelor's Degree: Business, Finance, Risk Management or other related area of study
• Lean Six Sigma Black belt or equivalent demonstrable experience
• PMP certifies or 3+ years of business program management
• CISR, AINS, ARM, CIC, Licensed Agent, Agile Certified or Certified Insurance Operations Professional preferred
• 10+ years of US Property & Casualty or Employee Benefits insurance operations experience required
• 5+ years of experience across consulting lifecycle from contracting to discovery, analysis, execution and client management required, but prior Big 4 experience preferred
• 5+ years of Lean process improvement experience or operations management experience in a service environment required
• 3+ years in Business Process Outsourcing (BPO)
• 3+ years of Operations Management experience, accountable for team leadership and operational result

Responsibilities

• LeadClient Engagements: Spearheading strategic planning, operational improvement, and system project management initiatives for mid to large-scale clients
• Effectively participate in the development and delivery of client consulting Proposals to include effective effort estimation, resource planning and pricing to meet Direct Management targets and pipeline management
• Effectively project manage the delivery of consulting engagements by utilizing project methodology and consulting playbooks/tools to support the delivery of our most complex integrated solutions
• Maximize Efficiency: Leveraging playbooks, project management tools, and insurance expertise to support client initiatives and drive revenue opportunities within our BPM practice
• Building Trusted Partnerships: Cultivating strong relationships with clients and internal partners to provide relevant and actionable recommendations
• Nurture client relationships to drive new and future revenue to include the use of ReSource Pro’s delegation services. Build trusted partner relationships to support future engagements
• Mentor and guide junior team members to foster a high-performing consulting team

Benefits

• 100% paid employee health insurance on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Innovation focused work environment that promotes collaboration
• Opportunity to contribute to the future of a growing, global organization