Highspot is hiring a
Sr. Salesforce Administrator, Remote - Canada

Summary

The job is for a Senior Salesforce Administrator at Highspot. The role involves managing the Salesforce instance, collaborating with stakeholders, providing support, troubleshooting, and training. The position offers remote work and competitive salary range with additional benefits such as comprehensive health insurance, retirement benefits, flexible PTO, generous holiday schedule, quarterly recharge days, flexible work schedules, access to mental health resources, volunteer days, and an equal opportunity employer statement.

Requirements

• 6+ years hands-on Salesforce experience with Sales Cloud, Service Cloud, and CPQ within a B2B SaaS company
• Salesforce Administrator and Advanced Administrator certifications preferred
• Strong communication skills, including the ability to summarize complex system functionality for business users
• Experience managing the lead-to-cash process, including opportunity lifecycle management, forecasting, and third-party applications from the AppExchange
• Thorough understanding of Salesforce system limits and best practices to build simple, flexible solutions with scalability in mind
• Strong understanding of application lifecycle and release management process, including quality assurance and user acceptance testing

Responsibilities

• Administer and maintain our Salesforce environment, including user management, security settings, and data integrity
• Design and implement scalable Salesforce solutions, including custom objects, flows, and Lightning components
• Create and maintain detailed technical documentation
• Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver solutions that meet business needs
• Perform regular data audits, deduplication, and cleanup to ensure data accuracy and integrity
• Develop and maintain Salesforce reports, dashboards, and automated processes to provide actionable insights and improve business efficiency
• Troubleshoot and resolve issues related to Salesforce performance, integrations, and functionality
• Stay current with Salesforce releases, features, and best practices, and proactively recommend improvements and optimizations
• Provide training and support to end-users, ensuring they are fully leveraging Salesforce capabilities
• Manage Salesforce integrations with other business systems and AppExchange applications for our Go-to-Market teams

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
• Flexible PTO
• Generous Holiday Schedule + 5 Days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• Flexible work schedules
• Access to Coaches and Therapists through Modern Health
• 2 Volunteer days per year