Highspot is hiring a
Sr. Salesforce Administrator, Remote - United States

Summary

The Senior Salesforce Administrator will manage and optimize Highspot's Salesforce instance, collaborate with cross-functional stakeholders to understand requirements and build technical solutions, and provide support, troubleshooting, and training. The position offers remote work and competitive salary with benefits.

Requirements

• 6+ years hands-on Salesforce experience with Sales Cloud, Service Cloud, and CPQ within a B2B SaaS company
• Strong communication skills, including the ability to summarize complex system functionality for business users
• Experience managing the lead-to-cash process, including opportunity lifecycle management, forecasting, and third-party applications from the AppExchange
• Thorough understanding of Salesforce system limits and best practices to build simple, flexible solutions with scalability in mind
• Strong understanding of application lifecycle and release management process, including quality assurance and user acceptance testing

Responsibilities

• Administer and maintain our Salesforce environment, including user management, security settings, and data integrity
• Design and implement scalable Salesforce solutions, including custom objects, flows, and Lightning components
• Create and maintain detailed technical documentation
• Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver solutions that meet business needs
• Perform regular data audits, deduplication, and cleanup to ensure data accuracy and integrity
• Develop and maintain Salesforce reports, dashboards, and automated processes to provide actionable insights and improve business efficiency
• Troubleshoot and resolve issues related to Salesforce performance, integrations, and functionality
• Stay current with Salesforce releases, features, and best practices, and proactively recommend improvements and optimizations
• Provide training and support to end-users, ensuring they are fully leveraging Salesforce capabilities
• Manage Salesforce integrations with other business systems and AppExchange applications for our Go-to-Market teams

Preferred Qualifications

Salesforce Administrator and Advanced Administrator certifications

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits