Remote Sr. Technical Program Manager

Summary

The job is for a Sr. Technical Program Manager at G-P, a company that provides a Global Employment Platform™. The role involves managing multiple technical programs related to the sales and customer support ecosystem, ensuring alignment with organizational goals, timelines, and quality standards.

Requirements

• 5+ years of experience in technical program management, demonstrating a strong track record of successfully delivering complex programs in a technology driven Saas environment
• Proficiency in Agile program management methodologies and tools (Jira, Rally, etc.), with a deep understanding of software development lifecycle (SDLC)
• Strong leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders
• Thrive in a culture of ownership, delivery, and innovation
• Ability to communicate at all levels with clarity and precision, both written and verbal
• Excellent problem-solving abilities, strategic thinking, and decision-making skills in high-pressure situations
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines
• Experience and familiarity with industry-standard project management software products such as Jira, and Google Suite
• BS in Computer Science or Engineering or related equivalent work experience
• Agile Certification (such as Scrum Alliance Scrum Master (CSM) or Scaled Agile SAFe Agilist (SA)) required

Responsibilities

• Lead and manage the end-to-end lifecycle of multiple technical programs related to our sales and customer support ecosystem, ensuring alignment with organizational goals, timelines, and quality standards
• Define program scope, objectives, and success criteria, developing detailed plans, roadmaps, success criteria and outcomes
• Work closely with cross-functional teams, including Technology, Engineering, Product Management, Operations and Sales to prioritize work, resolve issues, and drive decision-making
• Drive, enable and lead customer focused, agile delivery
• Understand our sales and customer support ways of working, and delivery solutions that optimize their effectiveness and efficiency
• Champion best practices enterprise-wide by continuously iterating on Program Management processes and capturing best practices
• Foster effective communication and collaboration among team members, facilitating meetings, status updates, and regular reporting on program progress

Preferred Qualifications

Experience with Salesforce, Zendesk, Workday preferred

Benefits

• Competitive compensation and benefits package
• Opportunity Made Possible