Ro is hiring a
Sr. Technical Program Manager in United States

Summary

Ro is a healthcare company offering telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. The Sr. Technical Program Manager on the Infrastructure team will lead the end-to-end delivery of large scale projects across Site Reliability Engineering, Developer Tooling, Data Infrastructure, Observability and Testing Support initiatives. They will build relationships with stakeholders, communicate goals and status, and create processes while focusing on reliability and continual improvements.

Requirements

• Has enough prior engineering experience or relevant Technical Product or Project Management experience on Infra/SRE/developer productivity teams to understand Infra's offerings and capabilities
• Has experience on teams that have used AWS/GCP, Kubernetes, Content Delivery Networks, event messaging systems such as Kafka
• Values attention to detail and enjoys working in an innovative environment
• Takes a data-driven approach to program management, building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in

Responsibilities

• Lead the end-to-end delivery of large scale projects across Site Reliability Engineering, Developer Tooling, Data Infrastructure, Observability and Testing Support initiatives
• Clarify goals and deliverables from Infrastructure initiatives; help identify and track dependencies and opportunities for optimization
• Communicate goals, status, risks, and impact of the team’s work to relevant stakeholders and to the larger organization
• Be a liaison between the Infra and the rest of the Tech Org, including Cybersecurity/IT, to establish and evolve an intake and prioritization process
• Create and refine processes when necessary; maintain focus on reliability and continual improvements, and automation and scaling

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, fitness, and physical therapy