Staff Community Partnership Manager

Summary

Join Reddit's Community Partnership Management team as a Staff Community Partnership Manager and play a key role in shaping how Reddit partners with its volunteer moderators. Leverage your deep understanding of online communities and exceptional program management skills to drive strategic initiatives. You will lead the development and implementation of a comprehensive moderator account management strategy, identify opportunities to verticalize program activities, and collaborate with cross-functional teams. Build strong relationships with moderators, promote healthy community moderation, and analyze key performance indicators to optimize initiatives. Stay abreast of industry trends and share insights with the team. This is a senior individual contributor role requiring significant experience in community management and related fields.

Requirements

• 8+ years of experience in Community, Account Management, Partnerships, Program Management, or a related field
• Deep understanding of online communities, social platforms, and user behavior
• Proven ability to develop and execute complex strategic initiatives involving users
• Ability to lead user-facing programs that inform, engage, and delight
• Exceptional communication, interpersonal, and relationship-building skills both internally with XFNs and externally with users
• Strong analytical and problem-solving abilities
• Passion for Reddit and its mission

Responsibilities

• Lead the development and team implementation of a comprehensive Moderator account management strategy, including segmentation, prioritization, and engagement frameworks
• Identify opportunities to verticalize program activities based on community type and needs. Develop specialized strategies and resources for different community verticals
• Collaborate with XFNs including Sales to develop and execute replicable partnership models that deliver value to both Reddit, the moderators, and their communities
• Cultivate strong direct relationships with moderators, leveraging deep understanding of the Reddit Moderation experience to act as a trusted advisor and advocate within Reddit
• Partner closely with moderators to promote healthy community moderation and engagement, addressing challenges and identifying opportunities for improvement
• Track and analyze key performance indicators (KPIs) to measure the impact of key initiatives and identify areas for optimization
• Stay abreast of industry trends and best practices in online community and community leadership, sharing insights and recommendations with the team and broader organization

Preferred Qualifications

• Experience working in a fast-paced, high-growth digital environment
• Deep experience as a Reddit Moderator
• Basic data analysis abilities (SQL)
• Experience working with Salesforce