Remote Staff Program Manager

Summary

Join the Global Operations team within BizTech at Airbnb as a Staff Program Manager and contribute to shaping the operations service strategy. You will work closely with stakeholders to identify and implement Shift Left opportunities, create training programs, and report on performance metrics and insights.

Requirements

• 9+ years of experience in technical Program Management or similar roles
• Strong business analysis skills and a deep understanding of service delivery management, focusing on operational excellence
• Ability to understand stakeholders' critical needs and priorities, manage budgets, and develop strategic plans
• Knowledge of infrastructure, networks, systems, applications, automation, ticketing systems, Data visualization, infrastructure as code, configuration management, and continuous delivery technology processes
• Experience working across time zones and managing global teams

Responsibilities

• Identify and understand the needs of stakeholders and the technology utilized by the company
• Execute operations projects and programs, leveraging an understanding of the underlying technology to assist the team in planning
• Create data-driven plans to monitor performance and provide insights on operational opportunities across the organization
• Develop and maintain strategic plans, roadmaps, operational readiness plans, and regular status updates to help the Operations teams scale and support a rapidly expanding service scope
• Continuously improve acknowledgment and resolution times to enhance the customer experience

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits