Staff Technical Program Manager

Summary

Join HashiCorp's R&D Operations group as a Staff Technical Program Manager (TPM) and lead the organization's Jira strategy. You will oversee the Jira Transformation and Governance program, partnering with internal and external teams to optimize Jira usage. Responsibilities include developing and implementing change management strategies, creating training programs, and producing documentation. You will track engagement metrics and serve as a coach and mentor. This remote position requires proven experience as a Staff TPM with a focus on large-scale program transformations within engineering organizations and advanced proficiency in Jira administration. HashiCorp is not sponsoring visas for this role.

Requirements

• Proven track record as a Staff TPM or similar, with a focus on large-scale program transformations within engineering organizations
• Advanced proficiency in Jira administration, automation, data analysis and reporting, and configuration of workflows and dashboards, with knowledge of related tools like Confluence and Jira Align to support cross-platform solutions
• Demonstrated experience in overseeing enterprise-level Jira implementations, governance models, and optimization projects, ideally within organizations of comparable size and complexity
• A solid understanding of product and software development principles, technologies, and best practices
• Experience in driving cultural change and promoting continuous improvement through structured enablement and training strategies
• Strong analytical skills, a second-order thinker who can evaluate alternatives, and make data-driven decisions
• Expertise in building and maintaining knowledge management systems to support centralized documentation and training resources
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders across all levels with compelling narratives and a collaborative approach
• Skilled at navigating ambiguity with a strong bias for action and delivering measurable results
• Experience working with global or distributed teams, demonstrating effectiveness across time zones and diverse cultural settings

Responsibilities

• Define and lead the R&D organization's long-term Jira strategy, including serving as a Jira architect driving engagement, rollout, and enablement of optimized workflows, configurations, and dashboards
• Oversee the design, development, and execution of the Jira Transformation and Governance program portfolio to establish standardized, scalable, and efficient Jira usage across the R&D organization
• Partner with the external consultancy group and internal teams to develop a strategic roadmap, and implement recommendations for Jira optimization
• Create and operationalize a governance model to maintain process consistency, support continuous improvement, and ensure alignment with organizational priorities
• Develop and implement the change management and enablement strategy, training programs, and communication plans to drive adoption of improved Jira practices and tools
• Produce process documentation, training materials, and knowledge hubs to support sustained adoption and a smooth transition to enhanced Jira practices
• Track engagement metrics, identify areas for improvement, and ensure alignment with key organizational objectives and performance KPIs
• Serve as a coach and mentor to our TPM team

Preferred Qualifications

• Change management certifications like PROSCI or ACMP, showcasing expertise in driving organizational change and adoption
• Familiarity with SaaS or multi-cloud product environments, providing context for technical and operational challenges
• Knowledge of additional Atlassian tools, such as Jira Product Discovery, Jira Align, Confluence, and Trello
• Proficiency in data visualization and reporting tools like Tableau, Sigma or Power BI
• A technical background or scripting experience for advanced Jira automation and API integrations
• Understanding of DevOps practices, including CI/CD pipelines and incident management workflows

Benefits

• Remote work
• $204,000 — $240,000 USD (SF Bay Area / NYC area)
• $187,000 — $220,000 USD (Seattle Metro, Denver / Boulder Metro, New York (excluding NYC), Washington D.C., or California (excluding SF Bay Area))
• $170,000 — $200,000 USD (Colorado (excluding Denver / Boulder Metro) and Washington (excluding Seattle Metro))