Staff Quantitative Ux Researcher

Summary

Join Lime, the world's largest shared electric vehicle company, as a Staff Quant UX Researcher/Survey Specialist! You will lead quantitative UX research across our rider app and contribute to various teams. Responsibilities include defining UX goals, conducting statistical analysis, supporting survey efforts, and collaborating with cross-functional partners. You will need a Bachelor's degree, 5+ years of experience in applied research, and experience with data manipulation and SQL. Preferred qualifications include a Master's or Ph.D. and additional experience. Lime offers competitive salaries, performance bonuses, equity, and comprehensive benefits.

Requirements

• Bachelor’s degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
• 5+ years of experience in an applied research setting, or similar
• Experience in programming languages commonly used for data manipulation and computational statistics, and with SQL
• Experience with product research, either in an end-to-end, usability, or generative setting

Responsibilities

• Define and measure quantitative UX goals and metrics to assess and monitor service health across the rider experience, as well as post-launch evaluations, in collaboration with XFN partners (eg. PM, DS, ENG, UXD, Brand)
• Identify and frame strategic problems , own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps
• Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences
• Support product teams across software and hardware to plan, launch, and analyze surveys
• Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction
• Demonstrate excellent statistical and scientific judgement , producing rigorous results in a fast-paced environment, and setting a high technical standard

Preferred Qualifications

• Master’s degree or Ph.D. in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
• 7+ years of experience in an applied research setting, or similar
• Experience in programming languages commonly used for data manipulation and computational statistics, and with SQL
• Deep and practical understanding of probability and statistics, including causal inference
• Experience with product research, either in an end-to-end, usability, or generative setting
• Expertise in mobile app design & development. Preferred expertise in transportation and / or working with hardware partners and operations partners
• An ability to own and drive the strategy and execution of entire end-to-end research programs
• Track record of research work that has directly impacted product, team, or business direction or strategy
• Experience working in a very dynamic environment
• Detail-oriented, organized, and able to work fully independently
• Strong stakeholder management and peer (eg. PM, DS, ENG, UXD) collaboration skills
• Comfortable teaching others
• Strong oral and written communication skills

Benefits

• Competitive salaries, performance-based annual bonus and pre-IPO equity
• Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps
• Flexible vacation policies with ample paid holidays tailored to country of residence
• Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood
• Support for retirement and financial goals with unlimited access to financial advisors
• Unlimited, complimentary use of our vehicles in hundreds of cities around the world
• Professional growth opportunities through quarterly learning days and top-tier tools
• Opportunities to connect across teams and locations to network, socialize and volunteer
• Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions
• Consistent recognition of great work through meaningful rewards and career advancements