Staff Technical Program Manager

Summary

Join ServiceNow's Design team as a Design Program Manager and work alongside innovative product and technology leaders on high-impact initiatives. You will be responsible for managing mission-critical IT projects from concept to implementation, ensuring adherence to quality standards and timely delivery. This role requires strong communication, problem-solving, and team leadership skills. You will create transparency through reporting and manage risks and dependencies. The ideal candidate will have extensive experience in engineering program management and a proven track record of leading complex programs. ServiceNow offers a flexible work environment and values diversity and inclusion.

Requirements

• 10+ years in engineering program management with a proven track record of leading complex programs
• A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations
• SAFe Agilist or SAFe RTE certifications and 5+ years' experience as a SAFe RTE

Responsibilities

• Work side-by-side with some of the most innovative and collaborative product and technology leaders on high-visibility initiatives
• Responsible for taking company-wide, mission critical IT projects from original concept through final implementation
• Ensure adherence to processes, quality standards and deliverables so that your projects are delivered with machine-like predictability
• Create transparency through reports, dashboards, and status
• Help manage risks, dependencies and escalate impediments
• Help manage the team’s releases and navigating release requirements
• Use critical thinking skills to solve difficult and sometimes ambiguous problems
• Drive process improvements and create documentation to promote best practices
• Coordinate day to day activities required to deliver a great solution on time

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of project/program management experience in mid/large size companies, ideally on a design team
• Ability to build strong, trusting relationships with engineering leaders, product management, UI designers, technical architects, software development teams, stakeholders, and cross-functional development groups
• Outstanding communication and presentation skills
• Skilled at identifying waste and delays in end-to-end development, deployment, and release processes and driving continuous improvement across the organization
• A proven ability to lead through influence
• High emotional intelligence to effectively manage a diverse team working in different environments
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation
• Demonstrated competence in key engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management, and predictive metrics
• Encourage, support, and guide continuous improvement of the team, its products, and processes
• An orientation for execution with a strong process and metrics focus
• Clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to stakeholders
• SAFe SPC or Advanced SPC certifications