Standards And Enforcement Specialist

Summary

Join Substack's Standards & Enforcement team as a Specialist and play a key role in upholding free expression while enforcing content guidelines. You will moderate flagged content, respond to user requests, and improve our policies and systems. This full-time position requires 2+ years of experience in a similar role and strong attention to detail. The ideal candidate is located in SF or NYC but remote options are available for exceptional candidates in the US or Canada. Substack offers a competitive salary, equity, and exceptional benefits. We are seeking individuals passionate about independent expression and building a better business model for creators.

Requirements

• 2+ years of experience in Trust & Safety, content moderation, threat disruption, or a similar role within a fast-paced environment
• Able to effectively handle a high volume of content. Can find efficiencies and make quick work of queues and tickets. Comfort in handling sensitive, potentially offensive, shocking, or extreme content
• Aligned with Substack’s principles. Strong commitment to free speech and alignment with Substack’s moderation philosophy
• Proficient with tools like Zendesk, moderation software, and custom internal enforcement systems
• Independent and proactive, with the ability to make sound decisions under pressure, solve ambiguous problems, and drive work forward
• Collaborative team player with strong written and verbal communication skills. Comfortable engaging with stakeholders and advocating for resources

Responsibilities

• Enforce Substack’s content guidelines by moderating flagged content and responding to tickets related to spam, copyright issues, content violations, data subject access requests, appeals, and account recovery
• Efficiently manage moderation queues, maintaining accuracy while handling a large number of tickets daily
• Suggest improvements to our policies, procedures, tooling, and strategy to make the team more effective
• Collaborate with Engineering, Product, and Partnerships to investigate complex, and at times urgent, issues facing users and the platform
• Provide specialized enforcement support for high-profile Substackers and publications

Preferred Qualifications

Candidates are ideally located in SF or NYC and able to work in-person at least two days per week

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits