Spectrum.Life is hiring a
Strategic Account Director

Summary

Join Spectrum.Life as a Strategic Account Director Insurance to lead relationship management, engagement, and development in the UK market segment. Responsible for all facets of key partnerships, including commercial growth, contractual performance, proposition development, service reporting, and relationship governance. The role requires a growth-oriented commercial leader with experience in managing large strategic clients within the healthcare or insurance sector.

Requirements

• 5+ years of account management at a SaaS company or other relevant organisations working with large clients
• Proven experience in managing large strategic clients within the healthcare or insurance sector

Responsibilities

• Develop and execute a comprehensive strategy for the Insurance partner, emphasising upselling, cross-selling, high customer satisfaction, and extensive product adoption
• Lead process optimisation to streamline the customer journey, elevating their experience and bolstering business growth
• Establish trusted relationships with decision-makers in the insurance partner, serving as the primary point of contact
• Gather valuable feedback from partners for continuous product improvements
• Collaborate with internal teams to ensure customer expectations are met and exceeded
• Work closely with our Clinical teams to ensure our service delivery is optimised to customer expectations and develop new innovative service approaches for our insurance customers
• Work closely with Product and Technology teams to track enhancement requests for future features and functionality
• Develop new materials, such as presentations and onboarding plans, to improve organisational structure and client relationships
• Partner with Sales to develop a plan for customer success and expansion, aiming to achieve growth goals within the insurance partner
• Maintain a deep understanding of our solutions, discussing the most relevant features/functionality tailored to the insurance sector's needs
• Develop customer stories, case studies, and client references specific to the insurance partner
• Strive to understand all the tools the insurance partner uses and champion how to better measure and provide the best experience possible
• Develop and teach best practices around analysis and insights to both the client and throughout Spectrum Life
• Lead the development of Customer Healthscore Model

Benefits

• Full-time permanent contract
• Competitive salary (Dependent on experience)
• In-office, remote or hybrid working options
• 25 days annual leave
• 24/7 EAP and a wide range of health and wellbeing supports
• Extensive list of employee perks and benefits