Strategic Account Executive

Summary

Join Twilio as our next Strategic Account Executive - ISV and contribute to the growth of our CPaaS business with Independent Software Vendors (ISVs) in North America. You will be responsible for the success of Twilio’s CPaaS business within the ISV segment, focusing on both existing and prospective customers. This role involves cultivating the growth of key messaging, voice, and email use cases, managing sales cycles, and partnering with cross-functional teams. You will act as the voice of the customer and stay abreast of industry initiatives. The position requires significant experience in strategic sales and analytical account development, along with excellent communication skills. Twilio offers competitive pay and a comprehensive benefits package.

Requirements

• 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market driven results, especially to scale and enterprise customers
• Excellent verbal and written communication skills (English)
• Bachelor’s Degree or equivalent years of experience

Responsibilities

• Cultivate the continued growth of key messaging, voice and email use cases by our strategic ISV customers on the Twilio platform
• Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expand business into new use cases, and win new ISV CPaaS customers to the Twilio platform
• Partner cross functionally with services, product, and finance to develop long range account plans
• Act as the voice of the customer to Twilio’s products t and carrier relations teams
• Be an active expert in the communications space - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization

Preferred Qualifications

• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
• Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments
• Software, SaaS, CPaas or PaaS experience

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Commissions
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave