Strategic Account Manager

Summary

Join 360Learning as a Strategic Account Manager (SAM) and play a key role in securing strategic accounts and increasing ARR for our largest enterprise clients. You will build deep internal visibility within client organizations, drive use case expansion of our collaborative learning platform, and create long-lasting strategic relationships with senior stakeholders. This role requires navigating complex organizational structures, identifying new opportunities, and acting as a consultative partner to help clients achieve measurable business impact. Success in this position involves establishing trust-based relationships, co-creating strategic account plans, and driving high-value upsell opportunities. You will become an internal champion for your clients, securing executive-level alignment to scale adoption and deliver significant year-over-year growth.

Requirements

• 8+ years of experience in enterprise account management or strategic sales in SaaS B2B, or consulting
• Proven success managing large, complex accounts with multi-year roadmaps and 200k – 500k+ deal sizes
• Strong consultative selling skills – able to connect business challenges to solutions and ROI
• Track record of building trust-based relationships with CHROs and senior HR stakeholders
• Native French and fluent English proficiency

Responsibilities

• Build deep internal visibility within each client organization: You’ll work to be known and trusted not only by existing sponsors but across key functions and hierarchies (L&D, HR, IT, business units, top leadership). Your ability to navigate complexity and map decision centers will be key to identifying new opportunities and unlocking scale
• Drive use case expansion : Our clients start with a few use cases (e.g., onboarding, sales enablement), but the true power of 360Learning lies in scaling collaborative learning across the business. You will act as a consultative partner, helping them discover, test, and scale new applications of our platform that deliver measurable business impact
• Create long-lasting strategic relationships : Beyond selling, you will establish yourself as a trusted advisor. You’ll develop high-touch relationships with senior stakeholders — especially within L&D and HR leadership — through regular strategic conversations, executive reviews, workshops, and in-person engagements. Your credibility, insight, and empathy will build trust over time, laying the foundation for long-term, high-value partnerships
• Analyze your assigned accounts in depth to design tailored action plans
• Establish strong executive relationships across your accounts (HR, L&D, C-Level)
• Co-create 12–24 month strategic account plans with clear revenue and partnership goals
• Identify key business challenges and use cases with a consultative mindset
• Drive multiple high-value upsell opportunities with the support of cross-functional teams (Presales, Professional Services, Product, Customer Success)
• Become the internal champion for your clients, orchestrating resources to deliver impact
• Secure strategic alignment at the executive level to scale adoption
• Demonstrate discipline in maintaining your CRM hygiene at the highest level
• Deliver significant YoY growth across each account (targeting > €500k € of new bookings)
• Accurately forecast on a weekly and monthly cadence to meet and exceed set quotas
• Lead contract renewals and expansion negotiations end-to-end
• Be recognized internally and externally as a strategic partner and enterprise expert

Preferred Qualifications

• Knowledge of enterprise HR/L&D transformation is a strong plus
• Experience working with CAC40 or top French/global enterprise groups

Benefits

• Compensation: Package includes base salary, a variable component and equity
• Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line
• Balance: Flexible hours, Total work from home possible 🏠