Strategic Account Manager

Summary

Join Sinch as an Account Supervisor and oversee a portfolio of mobile messaging accounts, ensuring seamless program execution and driving measurable results. You will collaborate with internal teams and clients to strengthen relationships and foster account growth. Client satisfaction and retention are paramount. Responsibilities include managing client relationships, acting as a trusted advisor, overseeing projects, monitoring performance, and fostering a collaborative team environment. The ideal candidate is client-focused, organized, detail-oriented, a strong communicator, and a proactive problem-solver with 3+ years of relevant experience. Sinch offers comprehensive benefits including health insurance, retirement plans, paid time off, flexible remote work, parental leave, and volunteer opportunities.

Requirements

• Client-Focused: You excel at building relationships and understanding client needs
• Organized and Detail-Oriented: You can manage many things at once with ease
• Experience with lifecycle marketing: You understand how to leverage the email and mobile messaging channels to drive customer engagement and retention
• Strong Communicator: You have excellent written and verbal communication skills, with a knack for simplifying complex ideas
• Proactive Problem Solver: You anticipate challenges, identify risks, and collaborate to find solutions
• Experienced Professional: You bring 3+ years of account management or client services experience, ideally in a marketing or technology setting

Responsibilities

• Manage Client Relationships
• Develop and maintain strong relationships with client stakeholders
• Be the day-to-day customer contact, ensuring customers feel supported and informed
• Own customer satisfaction KPI and address concerns promptly
• Be a Trusted Advisor
• Collaborate with client and internal teams to develop strategic plans that align with the client’s goals and objectives to guide their priorities
• Cultivate an informed point of view as the customer’s strategic partner
• Project Intake and Oversight
• Conduct thorough intake on new assignments and write clear briefs to guide internal teams
• Assist in drafting Statements of Work and maintaining accurate billing processes
• Oversee campaigns, working closely with Project Management and Campaign Management to ensure that campaigns are executed effectively and in alignment with customer goals
• Performance Monitoring
• Use internal dashboards to monitor client product usage and generate insightful reports
• Coordinate with internal teams to prepare presentation of campaign results and data-driven recommendations
• Team Leadership
• Promote a fun and collaborative environment for doing great work!

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy a generous paid time off program
• We offer paid parental leave and family planning support
• Our flexible remote work offerings allow you to work wherever you’re the most productive and successful
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice