Strategic Client Account Executive

Summary

Join CircleCI as a Strategic Client Account Executive in NAMER and cultivate strong relationships with key clients. You will develop and implement strategic account plans, identify growth opportunities, and act as the primary point of contact for these accounts. This role requires strong account management experience, proven success in meeting growth targets, and excellent communication and problem-solving skills. You will collaborate with internal teams to ensure client satisfaction and advocate for their needs. The ideal candidate will have experience managing relationships with Engineering Leadership and familiarity with CRM tools. This position offers a competitive salary range of $116,000 - $152,000 USD.

Requirements

• A successful track record of meeting and exceeding retention and growth targets with enterprise accounts
• Experience managing relationships with Engineering Leadership (CTO, VP of Eng, DevOps Leaders, etc.)
• Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders
• Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement
• Familiarity with CRM tools and account management software to effectively manage accounts and track performance
• A collaborative mindset, with the ability to work seamlessly across teams to achieve client objectives

Responsibilities

• Develop and implement strategic account plans tailored to each client's goals and objectives
• Build and maintain strong relationships with clients, acting as their trusted advisor
• Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth
• Advocate for the client’s needs within the organization and coordinating internal resources to enhance their experience
• Collaborate and product teams to communicate client feedback and help position our offerings effectively
• Stay informed about industry trends and competitor activities to provide relevant insights to clients