Strategic Client Account Executive

Summary

Join CircleCI as a Strategic Account Manager and cultivate strong relationships with key clients. You will be the primary point of contact, ensuring they maximize the value of our services and identifying growth opportunities. This role requires developing strategic account plans, building client relationships, identifying upsell/cross-sell opportunities, advocating for client needs, and collaborating with internal teams. Success in this position demands a proven track record of exceeding retention and growth targets with enterprise accounts, strong communication skills, and experience managing relationships with engineering leadership. The ideal candidate will be a strategic thinker and problem-solver, familiar with CRM tools and possessing a collaborative mindset.

Requirements

• A successful track record of meeting and exceeding retention and growth targets with enterprise accounts
• Experience managing relationships with Engineering Leadership (CTO, VP of Eng, DevOps Leaders, etc.)
• Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders
• Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement
• Familiarity with CRM tools and account management software to effectively manage accounts and track performance
• A collaborative mindset, with the ability to work seamlessly across teams to achieve client objectives

Responsibilities

• Develop and implement strategic account plans tailored to each client's goals and objectives
• Build and maintain strong relationships with clients, acting as their trusted advisor
• Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth
• Advocate for the client’s needs within the organization and coordinating internal resources to enhance their experience
• Collaborate and product teams to communicate client feedback and help position our offerings effectively
• Stay informed about industry trends and competitor activities to provide relevant insights to clients
• Depending on the customer, collaborate with CircleCI partners to make joint proposals