Strategic Communications Manager

Summary

Join IT Concepts, Inc. as a Strategic Communications Manager to support the VA-ESOM Endpoint Support and Operations Monitoring contract. You will lead communications, conduct research and evaluate communication initiatives, develop and execute communication strategies, and create key communication materials. This remote position requires a Bachelor's degree or equivalent experience and 10+ years of communications experience. You will collaborate with the ESOM Contract Business Operations team and maintain Section 508 conformance of ICT deliverables. The position offers a competitive benefits package, including paid time off, healthcare, 401k matching, and professional development opportunities. The ideal candidate will have experience supporting federal clients and possess strong communication and collaboration skills.

Requirements

• Bachelor’s degree in engineering, computer science, systems, business or related scientific / technical discipline (8 years of additional relevant experience may be substituted for education)
• 10+ years of communications experience (e.g. Weekly Progress reports, Workplan, leadership)
• Effective communication, coordination and attention to detail across multiple levels to ensure consistent and unified messaging in large organizations
• Expertise in managing high-pressure situations, crafting messaging during crises, and mitigating communication risks
• Policy updates and communication
• Excellent writing and editing skills are a must, with the ability to craft clear, persuasive, and mission-aligned communication materials, including press releases, reports, and digital content
• Excellent communication and collaboration abilities to work with Teams, but self-motivated to complete projects on your own
• Section 508 conformance knowledge
• Must be able to obtain and maintain Public Trust Clearance
• Must be US Citizen or Green Card holder

Responsibilities

• Lead communications for “Endpoint Support and Operations Monitoring” Contract (ESOM) “End User Operations” (EUO) that effectively describe and promote EUO’s initiatives and capabilities across the agency, contractors, COR and ESOM management
• Conduct research and evaluate communication initiatives to assess outcomes creating process improvement for more effective and strategically aligned communication services and methods complaint to the agency policies
• Develop and execute communication strategies in response to crises or sensitive issues, ensuring accurate, timely, and controlled dissemination of information
• Create and approve key communication materials (e.g. ESOM EUO Work plan) including press releases, speeches, reports (e.g. ESOM EUO Weekly reports), and digital content, ensuring they are clear, accurate, compliant and contribute to the Office of Information Technology (OIT) mission statement “Modernize & standardize IT Services & Support”
• Maintain an itemized list of all Information and Communication Technology (ICT) deliverables and their current Section 508 conformance status
• Collaborate with ESOM Contract Business Operations team members

Preferred Qualifications

• Experience supporting a federal client
• Experience with developing long-term communication strategies that align with agency objectives, anticipate challenges, adapt to changing conditions, and congressional communication requests
• Deep understanding of media relations, including experience in managing press briefings, issuing statements, and responding to inquiries from media outlets
• Project Management Professional (PMI-PMP) or equivalent

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations