Senior Marketing Operations Manager

Summary

Join Superhuman as a Senior Marketing Operations Manager and own the marketing tech stack, infrastructure, and operations. You will increase marketing efficiency, improve lead management and funnel conversion rates, and enhance data-driven decision-making. This role requires 7-10 years of strategic GTM Operations expertise with proficiency in marketing operations, marketing technology, data analysis, process optimization, and cross-functional collaboration. You will work in a remote-first environment and be responsible for optimizing marketing automation, lead management, and CRM processes. Superhuman offers a competitive salary, comprehensive benefits, and opportunities for professional development. We are open to candidates located anywhere in North or South America.

Requirements

• Bring 7-10 years of strategic GTM Operations expertise, with specialized proficiency in marketing operations
• Be a wizard at managing a marketing tech stack, ensuring seamless integration between automation platforms, CRM systems, and data enrichment tools
• Have built best-in-class lead scoring methodologies, segmentation, and nurturing workflows to improve efficiency and conversion rates
• Develop and maintain reporting dashboards to track key marketing KPIs, campaign performance, and attribution models
• Translate data insights into strategic recommendations to improve ROI and marketing effectiveness
• Be ruthless when building scalable marketing processes, including lead flow management, campaign execution, and compliance adherence
• Ensure the entire GTM team excels in operational efficiency through automation, documentation, and best practices
• Understand that operational efficiency is not a single-person role and be exceptional at breaking down barriers between teams (sales, marketing, CS, finance, etc.) to streamline the GTM operations roadmap and priorities, lead handoff, pipeline tracking, and performance measurement
• Be able to distill complexity into clear and concise messaging
• Be effective across various mediums and be excellent at working in a remote-first environment

Responsibilities

• Optimize marketing automation, lead management, and CRM processes to improve speed and accuracy in campaign execution
• Ensure seamless integration of marketing tools to eliminate data silos and improve collaboration
• Implement standardized workflows to reduce manual effort and enhance team productivity
• Develop and refine lead scoring models to prioritize high-intent prospects and improve sales handoff
• Optimize lead routing and segmentation to accelerate pipeline growth and shorten the sales cycle
• Increase MQL-to-SQL and SQL-to-close conversion rates through data-driven insights and process refinement
• Partner with our analytics and BI team to implement robust dashboards to track campaign performance, attribution models, and marketing ROI
• Provide real-time insights to marketing, sales, and leadership teams to guide strategic decisions
• Improve data accuracy, compliance, and governance to ensure reliable reporting

Preferred Qualifications

• Like to spin up new initiatives and new approaches to solve problems
• Work very hard, no matter how successful you have been
• Persevere towards challenging goals which may take months or years
• Accept full accountability and take initiative to find solutions to achieve results
• Take rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth

Benefits

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents
• Voluntary insurance: short-term disability, long-term disability, and life insurance
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary)
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools
• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break
• Generous parental, caregiver, healthcare, and compassionate leave policies
• $3000 per year towards your professional development
• Free access to Calm and Aaptiv
• Allyship education program to help build your best self
• Custom MacBook Pro
• $1000 budget for workstation setup
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses