Strategic Operations Manager

Summary

Join dLocal, a global payments company, as a Strategic Operations Manager and play a pivotal role in driving operational efficiency and scaling processes. Collaborate with senior leadership to define and implement operational strategies, analyze current processes to identify inefficiencies, and develop key performance indicators (KPIs) to monitor performance. Manage relations with partners, lead cross-functional projects, champion change initiatives, and conduct market analysis to identify growth opportunities. Act as a liaison between departments, identify operational risks, and recommend tools to enhance efficiency. Work closely with other teams to provide necessary information and maintain personal networks within the industry. This role requires a Bachelor’s degree in a related field, 5+ years of experience in operations management, experience in the payments industry, strong analytical skills, proficiency in operational tools, and fluency in English.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA or advanced degree preferred)
• Minimum of 5 years in operations management, strategy, or a related role
• Experience in the Payments Industry, Fintechs, and Digital Banks
• Familiarity with all business functions including Legal, Finance, Product, and IT
• Proven ability to manage large-scale projects and deliver results in a fast-paced environment, with a track record of top performance
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Proficiency in operational tools such as Excel, project management software (e.g., Asana, Trello), and data visualization platforms (e.g., Tableau, Power BI)
• Open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Fluent in written and verbal English
• Availability to travel
• Ability to establish a relevant business network

Responsibilities

• Collaborate with senior leadership to define and implement operational strategies aligned with company goals
• Analyze current processes and systems to identify inefficiencies and drive improvements for scalability and efficiency
• Develop and track key performance indicators (KPIs) to monitor and improve team and organizational performance
• Manage relations and negotiations with partners and local acquirers
• Lead cross-functional projects, ensuring alignment, clear communication, and timely delivery of results
• Champion change initiatives by effectively communicating their value, addressing resistance, and ensuring successful adoption
• Conduct competitive and market analysis to inform operational decisions and identify growth opportunities
• Act as a liaison between departments to ensure cohesive and coordinated execution of company initiatives
• Identify potential risks in operations and develop mitigation strategies to minimize impact. Stay on top of local regulatory/licensing requirements and how it impacts our business
• Evaluate and recommend tools or systems that enhance operational efficiency and support strategic goals
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as transaction information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes
• Maintain personal networks, participate in professional organizations, and attend conferences and industry events. Help our Sales and Ops team as a regional expert

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!