Senior Strategic Operations Manager

Summary

Join Mudflap, a fast-growing marketplace company revolutionizing the trucking industry, as a Sr. Strategic Operations Manager. You will play a crucial cross-functional leadership role, ensuring efficient operations and world-class customer experiences. This position involves developing risk and support strategies, identifying key performance indicators, leveraging data for growth, leading new product launches, and optimizing operational workflows. You will lead teams, assess tools and systems, and present recommendations to management. Mudflap offers a competitive salary and benefits package, including opportunities for career growth.

Requirements

• 4+ years of experience in tech operations, project management, and/or business analytics roles
• Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL
• Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
• Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes
• Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals
• Communication skills: you can communicate complicated insights and arguments both verbally and in writing

Responsibilities

• Develop Risk & Support strategies, partnering with internal teams, to strengthen our network and improve the experience for drivers and merchants
• Identify, own and publish operational OKRs and KPIs, which will drive positive engagement and usage across Mudflap
• Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems
• Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support
• Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes
• Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation
• Present recommendations and results to management and key decision-makers

Preferred Qualifications

Experience with Tableau, Python or similar is a plus

Benefits

• A committed team on a mission to change a massive industry for the better
• A high bar for quality and commitment to self-improvement
• An open mind to new ideas and methodologies
• Competitive salary and benefit options
• Opportunities and support for major career growth
• The base salary range for this role is $137,000 - $185,000
• This position may also be eligible for additional incentives such as equity awards or short-term incentives
• Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO