Manager, Strategic Planning and Operations

Summary

Join impact.com as the Manager of Strategic Planning & Operations for APJ and play a central role in turning strategy into action in one of the fastest-growing regions. This high-impact, cross-functional role combines Salesforce expertise, data-driven decision-making, and operational excellence to support revenue and customer success teams. You will be the connective force across leadership, sales, and operations, helping to scale smarter and more efficiently. Lead the design and delivery of strategic initiatives, own and optimize the Salesforce Sales Cloud instance, identify and drive process improvements, collaborate cross-functionally, develop TAM analysis and present financial and strategic insights, and monitor lead flow and pipeline health. This role requires 5+ years of experience in strategic planning, revenue operations, or sales operations, ideally in SaaS or Fintech, and strong experience with Salesforce Sales Cloud.

Requirements

• 5+ years of experience in strategic planning, revenue operations, or sales operations, ideally in SaaS or Fintech
• Strong experience with Salesforce Sales Cloud, including workflow design, automation, and reporting
• A collaborative, solutions-oriented approach to working with cross-functional stakeholders across time zones
• Ability to work independently and manage multiple priorities in a fast-paced, remote-first environment

Responsibilities

• Lead the design and delivery of strategic initiatives in APJ, including OKR development, resource planning, and performance monitoring
• Own and optimize our Salesforce Sales Cloud instance, building automation, workflows, and scalable reporting for sales and customer success teams
• Identify and drive process improvements across Revenue Operations, with a focus on efficiency, visibility, and data integrity
• Collaborate cross-functionally with Ops, Sales, Finance, and HR to ensure accurate pipeline management, reporting, and forecasting
• Develop TAM analysis and present financial and strategic insights to regional leadership during QBRs and other planning cycles
• Monitor lead flow, pipeline health, and quota attainment to ensure strong alignment between marketing, sales, and revenue goals

Preferred Qualifications

Data Science skills desired

Benefits

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Flexible remote working policy
• Training & Development - Free Coursera Subscription and PXA partnerships learning
• Restricted Stock Units - 3-year vesting schedule pending Board approval
• Internet Allowance
• Gym reimbursements
• Technology stipend
• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
• Health Insurance
• Parental leave policy
• Free in office lunches several days per week